Effective Date: June 1, 2026

1. Fixed-Term Access (No Auto-Renewal) Vitalia Digital Wellness Ltd. operates on a strictly transparent, user-controlled billing model. All premium access is purchased for a fixed term. We do not utilize auto-renewing billing cycles. Your access will naturally expire at the end of your purchased term. You will never be charged again unless you manually authorize and initiate a new transaction.

2. Refund Eligibility & The Digital Content Exemption To protect the proprietary nature of our digital media, we enforce a strict refund policy in accordance with global digital goods regulations, including the EU Consumer Rights Directive.

The Exemption: By purchasing access, logging into your account, and viewing our premium digital library (articles or visual media), you expressly consent to the immediate performance of the contract. You acknowledge that upon accessing the content, you immediately lose your right of withdrawal and your right to a refund.

Eligible Refunds: Refunds are only granted in the rare event of a technical billing error (e.g., duplicate charges) or if our system logs confirm you have never logged into the platform following your initial purchase.

3. Non-Refundable Circumstances Please be advised that we strictly do not issue refunds under the following conditions:

Unused Time: Because we operate on a fixed-term model rather than an auto-renewing subscription, we do not provide partial or prorated refunds for unused time if you choose to stop using the platform before your term expires.

Third-Party Purchases: Any physical goods or services acquired from our third-party e-commerce partners using digital loyalty vouchers are strictly non-refundable through our platform.

Violation of Terms: Accounts terminated due to a violation of our Terms of Service (e.g., attempting to bypass Geo-Blocks via VPN, or attempting unauthorized downloads of our media) immediately forfeit all rights to a refund.

4. Mandatory Dispute Resolution & Chargeback Policy We are committed to delivering a premium customer experience and resolving all billing issues amicably. If you are unsatisfied, believe a transaction was made in error, or do not recognize a charge on your statement (which will explicitly appear as [SUNIIA-SUB-CAN]), you agree to contact our dedicated 24/7 Customer Support team at billing@suniia.com before contacting your financial institution.

Prompt Resolution: We review all inquiries on a case-by-case basis and pride ourselves on fair, direct resolutions within 24 to 48 hours.

Data Retention Notice: To fulfill our obligations under global Anti-Money Laundering (AML) mandates and to contest unwarranted chargebacks, we retain relevant transaction data—including IP logs, access timestamps, and billing descriptors—for up to 180 days following your transaction. This retention period is consistent with our Privacy Policy.

Important Notice Regarding Chargebacks: Initiating a bank dispute or chargeback without first allowing our support team to resolve the issue creates unnecessary administrative friction. Engaging in unwarranted chargebacks is a material breach of these Terms. It will result in the immediate and permanent suspension of your account and the voiding of any accumulated loyalty vouchers. To contest invalid disputes, we are legally obligated to provide your issuing bank and our payment processors with your account access logs, IP data, and proof of your acceptance of these Terms to verify the transaction's legitimacy.