We are here to help. Whether you have a question about our digital tutorials, need assistance with your account, or have a billing inquiry, our support team is available 24/7 to ensure you have premium experience.
1. Customer & Billing Support For the fastest resolution to any issue, please reach out to our dedicated support team.
- Email: support@suniia.com
- Response Time: We aim to respond to all inquiries within 24 hours.
2. Important Billing Notice (Preventing Disputes) If you do not recognize a charge on your bank or credit card statement, please check for our secure billing descriptor: "SUNIIA SUB CAN".
- Considering a bank dispute? Please email us first. Communicating directly with our team guarantees a much faster resolution—such as an immediate cancellation or account adjustment—than initiating a lengthy dispute process with your bank.
3. Third-Party Partner Perks
If you have questions regarding how to redeem your digital loyalty vouchers, please email us. (Please note: For questions regarding the actual shipping, tracking, or quality of physical items acquired from our third-party e-commerce partners, you must contact that specific vendor directly).
4. Corporate Information
This platform is owned and operated by: Vitalia Digital Wellness Ltd., 206-2520 Bowen Rd., Nanaimo, British Columbia, V9T 3L3, Canada